Here are some tips for you. Firstly don’t get attracted towards monthly payments for your car insurance. It’s not as cheaper & manageable as it looks, it just seems so. Typically, they will charge you interest of 24% approx., it adds £50 to the normal car insurance cost. In Britain more than 50 percent of the 26 million insured drivers pay monthly, & cumulatively this means, in unnecessary payments to insurance industry around about £624 million is being handed. It doesn’t matter whether you pay by cash or credit cards, spreading it over a year for 24% will be more expansive.

Secondly, do not accept a renewal quotation automatically, even if you have a significant no-claims bonus. In insurance industry there is no customer loyalty like things. In big companies by offering great discount everyone target new clients, as compared to existing clients some offer half price deals for same level of cover. You’ll see the difference by applying as a new customer from existing one.

Thirdly, as after a year your policy is up for renewal then you will have to pay higher premiums so don’t try to make a claim on small amounts up to £500. If you’ve made many claims then in some cases insurer may not cover you.

Fourthly, your level of excess should be as high a level as you can afford. This can also get your payment down considerably.
Fifthly, insurance premiums can be affected by job title, & most of the people don’t even realize this. Some professions are not fine thought of by insurers – sales reps, journalists, & estate agents to name but a few. If you’re accurate about your job title you can reduce your premium. For example a news editor may pay £576 but a journalist may £600. On the other hand you must tell the truth. Any claim that is made by you would be invalidated by inaccurate or none disclosed information.

Sixthly, your insurance premiums can be reduced by security devices. The affect of security devices like vehicle tracking to your premiums can be calculated by companies that fit car security devices.

Next, as around half of insurer won’t provide insurance cover so avoid modifying or customizing & any that provides cover will certainly charge you more. If you really want to keep the cost down then do not pimp your ride.

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www.powerfulinsurancesales.com Thomas Brown Presents National Agents Alliance on Insurance Sales Tips With Today’s Topic How To Get Your Insurance License Through License2Go. See powerfulinsurancesales.com To Find Out More Information On Topic’s Like These Right Now!

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What happens if I buy Insurance for a car, then the sale falls through? Do I get a full refund?
I'm driving 120 miles to go buy a car. I've seen it and am 90% sure that I'll be buying it. I will need insurance to be able to get a tag and drive it home.

But what happens if I buy the insurance policy, and for some reason the deal falls through? Is there a window of time to cancel most insurance policies? Will I lose some money on the deal?

Any tips on this besides just getting it while I'm at the buyer's location? Time that day may be a little tight, so I'd prefer to have it before.

Thanks so much for your help!

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Get answer to all of your auto insurance questions and obtain free car insurance quotes online.

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Business owners and managers know that the key to their business is a very successful sales team. It is very important that the sales staff continue to bring in new customers and keep the ones that you already have coming back again and again.

The techniques that are used by your sales staff is what will determine their success. It is up to you to make sure that they use the latest techniques and that they are fully trained. Training is the answer to make sure that your sales staff gets the best information about these techniques.

Smart business people know that to be at the top of the market it will take a steady stream of new customers along with loyal customers to continuously buy the product. It is up to the business owner to give their sales staff all of the tools that they need to keep the business at the top.

One of the ways to make sure that your staff understands all of the techniques that are available for sales is to hire a sales training company. When you are hiring a sales training company you should take the time to do a little research on the company and the kinds of techniques that they teach.

There are a number of techniques that can be used to bring in new customers. Every business will require a different set of techniques that will work best for them. The company that you hire should be able to determine the kind of techniques that will work for your business.

Advertising is one of the most effective parts of good sales. Make sure that the training company that you hire to train your staff, teach the benefits and techniques of advertising. When the training is completed your staff should understand how to use advertising techniques effectively.

There are a number of ways that the sales training company can deliver the lessons to your staff. It will depend on the availability of the staff, the method that is used.

For employees that travel frequently there will be a need for an online training session to get the lessons to these employees. For those who are in the office much of the time they can simply have an in house training session. It might be necessary for you to utilize both kinds of training for the different members of your staff.

There will always be businesses that don’t understand the benefit of using a sales training company to get their employees knowledgeable on all of the latest sales techniques. When you take a look at the profits that can be achieved by a company that has a well-trained staff, you will see that there is a definite benefit of getting the training to your employees.

Having a staff that is able to bring in new customers and help the loyal customers come back again and again cannot be overestimated. This is an edge that can help bring the business to the top of the game when they are competing with other businesses. You should also make certain that the sales training company that you use will be able to teach your staff the techniques that are used in online sales.

When you take the cost of the sales training company into consideration and weigh it against the amount of profits that are possible, you will find that it is indeed worth the money. It is an investment in the future of your business.

If some of your business is done online, you will understand that your business community is the world. If you want to be competitive in this environment it will be necessary for you to get your staff completely trained and ready to bring your business to the top.

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www.themillionaireinprocessclub.com Home Business makes money fast with thousands of leads, sales and income using CCPRO, BIB, and Wealth Masters International, and the training an support provided by your cash flow consultant acting as your profit mentor and leader.

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I would like to find a site that hosts video uploads for employee training purposes. Any recommendations?
I am wanting to host some employee sales training videos online so they can be easily accessed through the web. I have a company website where I can post the video links, but does anyone know of a good company/website that provides free or low cost, limited-access video hosting (I don't want these videos public to everyone – which excludes Yahoo and Google Video from what I understand). Any suggestions would be greatly appreciated.

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Peter Geisheker is the CEO of The Geisheker Group marketing firm Peter develops and implements strategic marketing programs including sales management training as well as sales training for businesses of all sizes.

Article Source: ArticlesBase.com – Is Successful Sales Training the Key to Profits

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Credit companies will often try and sell you debt insurance to cover your payments if you become ill or are made redundant.  Unfortunately these policies are often used as a way for the credit company to make a lot of money and are very bad value.

Debt Insurance – What is it?

The debt insurance (or repayment cover) that is sold to you when you take out a loan will pay your repayments for a specific period of time (often only 12 months) if you are ill or (for some policies) if you are made redundant.

Debt Insurance – Should You Use It?

Credit companies should not make taking on the debt insurance a condition of offering you credit.  You will frequently find that it is a better idea to buy insurance against sickness (permanent health insurance) separately.  Prices are far more competitive and you will also be able to insure yourself for an amount that will help you to live – not just to pay your credit bills!  The other advantage with permanent health insurance is that it normally insures you for as long as you are unable to work, whereas debt insurance will often only pay you for a set period – typically 12 months.

Be aware that you may be subjected to high-pressure sales tactics on these sorts of insurance policies as staff at loan companies may be targeted to sell a certain number of policies.

The other problem with debt insurance premiums is that they are frequently added as a one-off charge at the start of the loan that you then pay interest on for the duration of the loan.

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Advice would be much appreciated ?
Ok, i have an interview for Either Manager or Assistant manager Today.. i dont have much manager experience. i do have retail and sales experience and i did make my resume look a little more interesting and just a resume that deserve a second look. (dont mean to sound like im bragging) well anyhow, I had a phone interview. he asked me many important questions like if i was comfortable with scheduling hours and payroll, what customer service meant to me, and so on…. so Today im going for my second interview face to face…. i find it weird because first of all the interview will not be in the same mall that the store is at, it will be in another mall that doesnt even have one of their stores, why would they do that? Also the person who i talked to said something about the face to face interview was going to be different …. im not sure what he meant by that… i believe it has something to do with not doing it in the work place or the store that i would be hired for…..why would they do that?also what can i do to make me stick out in their mind as the best candidate for the job. If he asks me if i have any questions for him what should i ask? anything that will impress them? also he told me to bring a resume and i decided to include on my resume the past leadership experiences ive had examples are…. i was captain of my soccer team, i was also captain of my hs football team, a youth group leader and i was a keyholder/supervisor in one of my past jobs now i know these are good leadership examples since i was leading a team but can you please give me some more ideas or anything that will help me out…. is it a good way to go? i dont have any degrees i only have a life insurance license and my experience in the retail customer service and sales industry….. any tips or stories that will help anything at all…. please let me know. thanks in advance.

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If you want more free information then visit Neil Douglas-Campbell’s site, http://debtadvice4free.com/. This site provides debt advice and information from someone that has been in a debt crisis situation and is now debt free.

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If you sell and want inspiration from Broadway, The Sound of Music by Rodgers and Hammerstein has just the song to sing along for sales confidence. One of the songs in the play which debuted on Broadway on November 16th, 1959 is “I Have Confidence.” By doing a review of just six phrases in the song, anyone in sales will have what they want to do and what they don’t want to do to build confidence in all your selling conversations. 

“Oh I must stop all these doubts, all these worries.” 

The thing about stopping doubts and worries is that they continue to roll around in the deepest corners of your mind at times, don’t they? Stop it! When you hear a doubt or worry, turn it right around to it’s opposite. For example, you think, “I’m not sure they’ll want to talk with me,” as you pick up the telephone to follow up with a referral. Right at that moment, before you pick up the phone, stand up and think the opposite, “I’m sure if they have time. They’ll want to talk with me today, or at least we’ll schedule a date to do so.” Don’t go into any action with such negativity rolling around in the recesses of your mind. You’re setting yourself up for rejection that takes your confidence down a notch. 

“If I don’t, I just know I’ll turn back.” 

In selling if you don’t stop those doubts and worries, you’ll either voluntarily – or involuntarily – not find the success you want in sales. Let the confidence breakers get in your way of sales success and you sabotage your results. You cannot possibly approach a sales call without confidence and come out with a prospect, client or a sale. Find a technique or hire a coach to help you find a personal technique that will quickly dissolve your negativity and continue to build your confidence.  

“I must dream of the things I am seeking, I am seeking the courage I lack.” 

This focuses on the positive and is in tune with the philosophy of the Law of Attraction. What are those things you are seeking? To provide an answer to someone’s problems? To help a customer with their less than happy situation? To reach a personal goal? Whatever it is, dream it means to always be focused on it. Then summon up the courage to find comfortable marketing and sales actions to help you reach those dreams. 

“But I’ll make them see – I have confidence in me.” 

Even better, once you have gained control over those doubts and worries, those anxieties and limiting beliefs, your confidence will be there. Foremost, you will feel it. And when you feel it that confidence can’t help but be seen by those around you. 

With confidence, salespeople can get to the top of their career, their business or their earning power. Without confidence in play in daily sales and marketing actions, you could be singing the flats instead of the high notes of success.

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Jonathan Budd, and inspirational works from: New York Times Best Authors & Sellers: Paul Zane Pilzer’s: “Health & Wellness”, Robert Kiyosaki’s: (Rich Dad Poor Dad), Donald Trump & Kiyosaki’s: (Why We Want YOU to Be Rich), T Harv Eker’s: “Millionaire Mind,” and our acquired marketing strategies that are yielding us a six-figure monthly income. Our coaching fees to non-team members cost upwards of $150 per hour, but are made available to all MVP Empowerment team members for free. So when …

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Sign up to receive a FREE Report, FREE ezine and FREE Teleclasses http://www.patricia-weber.com for a more comfortable, confident, no-stress sales method.

America’s #1 Coach for Introverts, Shy and Reluctant who sell, Pat Weber, helps you effortlessly get the business you want.

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When taking on a sales management position, there are three essential levels you must recognize are a part of being a manager. Working on polishing your skill in these separate levels will help you in becoming a well-rounded manager that can take on any job duty and handle them with ease. These principles of management are crucial if you would like to be viewed as a person of good integrity, work ethic and communicative with fellow workers. These three levels for being a high-quality manager are as follows: Technical Skill, Human Skill, and Conceptual Skill and the necessary functions of a manager are planning, organizing, directing and controlling.

Technical skill is the ability to process the technical side of a job or part of your work. Proficiency in the technical knowledge of your job and company is critical if your job requires you to be more “hands on” with your work. Many managers find themselves less educated on the technical side of the job than the rest of their employees and upon losing their managerial position they are forced to come to the reality that there are far more people educated in technical work than they are and slowly fall down the ladder. In order to not let this happen, you must stay up to date with the technical aspects of your job in order to assure your bosses and your company that you are the right person for the position.

Human skill is the power to communicate to your fellow co-workers. This is a skill that 99% of all companies look for in a manager because if you do not possess the ability to correspond with other employees then you will not work out in a manager position. You must be a “people person” in order to hold a job as a manager because on a daily basis you will be working with various other associates and you will need to know how to hold conversations and help your employees. Learning how to effectively communicate with people is a key principle of management that you will need in order to be successful in your position.

Conceptual skills involve the formulation of ideas and concepts. Managers that have great conceptual skills generally possess the power to create innovative ideas and deliver abstract theories. This form of management will give your company the edge it needs against its competitors if you can formulate groundbreaking concepts for your company that will push them ahead of the competition.

Managers also have duties no matter what their skill level is. These responsibilities include planning, organizing, directing and controlling. These functions are necessary when working as a manager in any level you are performing in. You might view your principles of management as the separate skill levels or the basic duties of a manager. Whichever you hold as the most important, you must also keep in account that a great manager will possess all of these skills and be a vital asset to their company.

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A short film done for project in a “Business, Government & Society” Course in Singapore Management University. 2006 Background : Meant to introduce the issues of corruption, mail-order brides and baby-sales (Asian Business ethical dilemmas) in a new way… Enjoy! Ps A hurried job though. Shot, filmed and edited in 2 days. … gun fight school singapore smu bgs dilemma shootout chase face off project short film cool

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Is it worth it to take a job as a funeral planning counselor sales job?
I currently work in a fast food type of management job. I was wondering if it was worth it to leave it for a funeral planning counselor sales job?

About Author

Jeff Blackwell is the founder of SalesPractice.com an online sales training community offering sales professionals free access to quality sales training resources.

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The Internet offers many means of affordable marketing, often with full-color imagery to go along with text. And multimedia components add some spice to the mix and increase online visitors and purchases. Here are some top Internet marketing techniques to help increase your sales and income.

1. DIRECTORY – Create your own directory on a specific industry topic, placing your own ad or banner along the top. Then invite others to add their website links via a link exchange program, for more details visit to www.forum-marketing-videos.com listing them in your directory. This will result in lots of free advertising for you as your directory expands with links across the World Wide Web. Enter “link exchange software” into your favorite search engine for help with setup.

2. TEACH A COURSE – Write out a simple step-by-step instructional class in your area of expertise. Then break it up into smaller segments and set them up in an autoresponder as email messages with your ads included at the top and / or bottom of each message. Invite website visitors to sign up through on online form or email subscription address offered through the autoresponder service. Then as people sign up, they will learn more about you and your products and services.

3. EZINE EBOOK – Forget about small daily or weekly ezines. Try publishing one large monthly e-zine as an e-book format, preferably an Adobe .PDF file. Include a large number of articles with each issue and regularly featured areas like inspirational quotes, for more details visit to www.marketers-traffic-course.com industry tips, favorite sites and advice from the pros. Also insert full-color graphics, multimedia components like audio file links, if you like, and ads. Then you can charge a monthly rate, with an annual discounted package purchase, and sell advertising spots.

4. TIP OF THE DAY – Set up your own Tip of the Day targeting your own area of expertise, relating to your own products and services. You can set it up on your website in a targeted box, via autoresponder, a blog, an RSS feed, an audio file or others means of communication. Add your own ad along with your tip for whichever product or service you want to target or maybe even your own online store for all. This will gently remind your target audience where to go to learn more.

In summary, by using Internet Marketing techniques customized to fit your own products and services, you can reach out and increase your website traffic and purchase opportunities. Internet marketing can mean a more affordable way to grow your business.

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scary what can happen when the transformation occurs. Making the changes will get you at least half way to your goals. The sooner you make it happen the better off you will be. Don’t take this info the wrong way, it is imperative that you take in, absorb and internalize as much motivating, inspiring and educational seminars, ebooks, vidoes, audios, conventions, quotes, articles that you possibly can. What I beg of you is that you don’t rely on the gurus that produce them to get you where …

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People have been writing letters since time immemorial. Originally, letters where meant for exchanging personal notes to and from people of various distance. As time evolved, the letter has accumulated different interesting functions, and perhaps the most interesting function of all is its value in business.

The prime example of letters used in business is the sales letter a viable tool that opens your business to great expanses in ways that are different from other marketing channels.

 

Because sales letters have been observed to be quite effective in a lot of businesses, many entrepreneurs have joined the letter-writing bandwagon and created their own sales letters. For more details www.private-labels-empire.com However, not all sales letters became as effective as their authors had hoped. These letters were often written haphazardly, without proper thought in place. There are certain things needed so that a sales letter could be effective.

 

Here are some tips to make your sales letter effective:

 

 Maintain a Trustworthy Tone the first thing you want from your sales letter readers is their trust, because once you win their confidence they will be more willing to transact business with you. A classic way of gaining your readers trust is by including testimonials that show that you products or services really work. You may also look for other techniques that would allow your prospects to put confidence in you.

 

 Establish Your Credibility your readers should not only trust you, they should also believe that what you are saying is very much grounded and has a firm basis. You need to till them how sure you are that your offerings do deliver what they promise. Perhaps you can include case studies or success stories regarding the performance of your products and services. You need to show evidence that you are indeed as good as you say so.

 

Make the Letter Unforgettable people do not really respond to sales letters immediately, it may take days, months, or even years before a prospect actually makes the move in response to your sales letter. People might not need your product or they might not be interested during the time they received your letter. But you have to make sure that they would remember your letter when the times comes that they would need your offerings. Include interesting tidbits that would make people easily recall your letter when the time comes.

 

Make it Catchy while the old adage says that one should not judge a book by its cover, people do judge things by their appearances and not so much by their contents. A plain and boring letter would not catch the attention of your readers. You want to make your sales letter pleasing to the eye as it is to the mind. Colors, pictures and other interesting things are indispensable in sales letters. For more details www.web-sales-letter-supreme.com Just do not go overboard and make a chaotic abstract painting out of your letter, otherwise people might find it too distracting to read.

 

Make it Easy for Your Readers you might gain your readers trust, make them believe you, catch their attention or ingrain your letter on their minds. But you also have to tell your readers what to do next. You should make it easy for your readers to respond to your sales letter. Give clear instructions on how to contact you using all popular channels whether via email, snail mail, fax, or telephone. Just be sure that all these channels are working well so that you would not lose any prospect and you can easily get back to them.

 

 Add Bonuses people are suckers for freebies and rewards and thus it is usually wise for you to include incentives for responses to your sales letter. Provide special discounts, gifts, or other offers for acting to your sales letter. Better yet, give rewards to the early birds so that people would respond immediately.

 

 Personalize people are very vain and they usually respond well when they are addressed personally. But by all means avoid using automatic mail merging. People are smarter these days.

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How to prospect using the conversation technique to get more sales. www.sittiginc.com

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It’s common for me to get questions from folks in higher-level sales positions or semi-supervisory positions (maybe National Accounts Managers, etc.), maybe interviewing for Regional Accounts Manager positions, who want to know how to differentiate themselves so that they will be the ones who get tapped for promotions. There’s a lot of advice out there about these kinds of things, and certainly your sales performance has to be solid to even put you in the running. I provide custom consulting at this level, too, but to get you started, here are 9 ways to raise your visibility within your organization and build your personal brand:

1) Always be over-prepared (for everything). Always be on time. Always send thank-you notes. So, if a VP of Marketing travels with you, send him a thank you note immediately – within 24 hours. The thank-you note shows your appreciation, and separates you from the pack. It’s all really just basics– good manners and good work ethics. Simple, but you’d be surprised how many sales reps get caught up in their own “stuff” and forget these simple things.

2) Arrive early. Stay late.

3) Offer to do projects or tasks that no one else volunteers to do. Be the “go to” person.

4) If the president or CEO wonders about something in a discussion, go find the answer and respond to him. It will show that you are paying attention to him, it will show your initiative, and it will set you apart in personalization.

5) A lot of people work very hard for certain events like Regional Sales Meetings. Decisions like: Where will we have it? What are the topics? Who will speak? What will we eat? Who’s going to eat where? What projects will we do? These issues take a lot of time and energy, and the ones who set it up often don’t have much administrative support. They’re doing it all. Remember to thank them when it’s over. Thank the Regional Sales Managers, the sales team, the trainers, and the people from the home office who fly out to speak with you. That’s huge.

6) Gather information on competitors. Any time you see something that might be of interest to anyone in your organization, whether it’s marketing, technical support, or anyone, send them a quick e-mail with a link to the pertinent information when you can. You can set up Google Alerts to let you know about any developments in your company or within your industry, any key people you have a rapport with or need to develop a rapport with, any information on your competitors, product areas (genomic testing, FDA-approved tests, point-of-care, microarrays, etc.-you get the drift). Set up those alerts that let you know every day about what’s going on, send relevant information on to whomever it’s relevant to, and if they ask how you saw it, tell them about the Google Alerts. It sets you up as a SME (Subject Matter Expert). You’re not necessarily an expert, but it does show your fluency with the computer/internet, your creativity, and your initiative in forwarding information that will help your company.

7) Ask if you can be a mentor within your organization. Lots of people want and need one and are afraid to ask. But, if there’s someone (like you) who’s volunteering…it becomes more likely that they’ll take it. Spending 20-30 minutes on the phone once a week with them will really benefit them, and it will show in their growth. And if you have taken the initiative to set it up rather than participating after you’ve been asked (if the company even has a program), it shows you as the leader that you are.

Be willing to do a presentation on a product, a competitor, or sales training. Meeting organizers often have trouble finding content. If you are willing to provide some of that content, it increases your profile, positions you as a subject matter expert, and helps you build your personal brand.

9) Sharpen the saw. Keep up with your reading in sales or motivation, talk to people about them, and send the books you read along to others in your organization. That’s a very cool thing. It makes people feel that it’s a personalized gift, you’re trying to help them learn something, and you’ve already read it so you know it’s good. There are a lot of great books out there. I love the Malcolm Gladwell books, and here’s a link to a few more.

These are some pretty significant ways to impress those higher-ups in your medical sales organization, so that when the next opportunity for promotion comes available, it’s all yours.

Peggy McKee is the owner and chief recruiter for PHC Consulting, a recruiting firm providing top sales talent, sales management, marketing and service / support personnel to some of the most prominent high growth companies in the medical and laboratory products industry for over 9 years!

Our client companies provide capital equipment and reagents for the clinical laboratories or research laboratories, equipment and consumables that aid the physician/clinician in diagnostic, therapeutic and prognostic information, software that provides the workflow improvements that have unending positive impact on the patient, physician and the laboratory professional and a number of service offerings in the medical arena (for example: laboratory service, imaging etc). Our expertise is in providing: Sales, Sales Management, Marketing, Technical Service, and Support Professionals.

We provide top talent (usually the top 10% of sales force rankings) and reduce turnover (through exceptional client knowledge and candidate screening) this in combination with our reputation for smoothly facilitating the hiring process makes us the search firm of choice in this arena. For more information, see our website at http://phcconsulting.com

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and PR. * Dr Ivan Misner, business networker extraordinaire and founder of BNI — the world’s biggest business network with over [how many] members. * Bob Young, CEO and founder of Lulu.com – and the man responsible for one of the biggest first day gains on the NYSE ever. * Dozens of the top experts, viral directors and networkers from platforms like YouTube, Facebook, Ecademy and LinkedIn And throughout the series, you’ll also see footage from interviews with key experts from PWC, …

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About Author

Peggy McKee has been recruiting and placing top sales talent (in the medical industry) for over 10 years. Her firm, PHC Consulting, is one of the nations leading medical sales recruiting firms. Her experience has given her a unique perspective on what it takes to get that job!

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The top sales performing businesses understand how very important the telephone is as a selling tool.
They understand:
1.Customers and prospects telephone the business because they have a need, problem or want.
2.Many times the telephone conversation determines whether the prospect becomes a customer or whether the customer remains a customer of the business.
3.The person answering the telephone is a very important provider of customer service for the organization.
4.The person answering the telephone has a great opportunity to gain customers and obtain sales.

Therefore, the person answering the telephone and talking with the customer / prospect plays a major rule in determining the success or lack of success of the organization. You must accept responsibility for providing timely customer service in a courteous business manner.

Applying the telephone customer service skills in this white paper will help you and your organization become a professional provider of quality customer service that will gain and retain customers for a lifetime of profits.

Telephone Skill
1: Answering the telephone:
8% of customers leaving a business leave because of lack of caring expressed or lack of perceived caring from you or someone in the company. Callers begin to form their impression of your organization by:
A. The number of rings it takes to get an answer
B. The first voice they hear

Answering Techniques
A. Answer the telephone within the first three rings
B. Greet the caller
C. State your organization’s name and your name
D. Offer assistance, invite questions.

Use friendly phrases
1. Thanks for calling.
2. How may I help you?
3. How are you today?

Example: “Good morning, Sales Growth Now. This is Bob Janet, how may I help you?”

This is also a good time to ’source track’. If the caller is a first time caller ask them where they heard about your organization. The old saying of a failed business goes,”I always knew 1/2 of my advertising worked, I just never knew which 1/2.”

Telephone Skill 2:
A. Listening for selling opportunities:
Your organization is in the business of selling products and services. Most customers telephone because they have a problem or need your products and services will solve. All you have to do is listen and identify the problem / need they have and match your products and services to them.

1. Listen to what the customer is saying. They are either (a) making a statement about their problems/needs,(b) giving you an objection to something they have already purchased or (c) asking you a question concerning their problems/needs.

2. Think about what they are saying. Think about what your organization has to offer the customer to solve their problem/need. If you are 100% Customer-Centered* you want to solve their problem/need the easiest way for them, but that does not mean you cannot sell them your products and services.

3. Make suggestions in the form of choices. Choices of your products and services that will solve their problem/need. Giving choices is the easiest way to ask for the sale. Giving choices (a) gives the customer the feeling of control, and people buy and buy more when they feel they are in control and b) makes it easy for the customer to choose to buy from you instead of your competition.

Always Smile!!
Face-to-face your voice accounts for only 33% of your effectiveness.

In a telephone greeting your voice accounts for 84% of your effectiveness.

B. Listening for closing statements:
After you offer suggestion in the form of choices of products/services, listen for the customer to make a closing statement. Examples: “That will work.” “I never thought of that.” “How much will that cost me?” “How soon can you deliver?” Any positive statement made by the customer, after you gave them a choice of solutions to their problems/needs, is a closing statement.

Sure, not all closing statements by the customer will close the sale, but as one of the coaches to the famous hockey player Wayne Gretzky said to him when he was frustrated with Gretzky’s lace of shooting in an important game, “You miss 100 percent of the shots you never take.”

Telephone Skill 3: Asking questions:
Be eager to help the caller. Be animated.
Make the caller feel welcome. Make them feel they are the most important person in your life. If you re 100% Customer-Centered* they will perceive they are the most important person in your life at that time.

Ask questions that will help the caller explain the problems/needs they have. Questions that give you an understanding of exactly what they want and need from your organization.

Example: “Mr. James, what is it about the ____________ that I can help you with?”

“Mr. James, you said you need your _________ repaired. How old is your __________?”

“So I can better help you, what exactly are your needs for a ________________?”

*100% Customer-Centered “Means that everything you say and do is about the customer not about and for the customer, not you or you organization.”

Telephone Skill 4: Furthering the sale:
If you do not sell them over the telephone, further the sale by making an appointment to meet with them, having an outside sales professional telephone or meet with them, or asking their permission to send information. Always give the prospect a choice. It gives them the feeling of control, and they cannot say “NO” when given a choice.

For example: “Would you like to meet with me Monday or Tuesday?” If they do not choose one of the times continue to give them choices.

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to join Abunza , but im heres as a member of NES Freedom to simply share with you my simple techniques I’m using to generate many $1498 NES Freedom sales by using free web 2.0 techniques. Abunza is saturated Charles Clift & Rahil Ahmad Video & Web 2.0 Marketing Consultants Dallas, Texas USA – New Delhi, India CONTACT: Charles’ Skype ID: charlesclift2007 Rahil’s Skype ID: rahil.08 Direct Phone: (469) 450-8740 *************************************** NES Freedom Is Your Automated Ticket To …

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About Author

Bob Janet uses 40 plus years of face-to-face selling and marketing experiences, combined with his unique fun-entertaining presentation audience involved style to help sellers gain and retain their most profitable customers. See all Bob’s sales growth programs at http://www.BobJanet.com

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It’s fascinating how simple quotations can convey insightful, fun and complex ideas.

Here are some fun quotes for the Holiday season. Over 50 fun holiday quotes from people ranging from Phyllis Diller and Andy Rooney to Charles Dickens and John Lennon. Humorous and insightful thoughts on Christmas, Hanukkah, Kwanzaa and atheism to traditions, spirituality and family. For more quotes on subjects ranging from love, happiness and wisdom and information on the inspiring public art project Dialogue, please see: http://www.DialogueProject.net. Enjoy!

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HOLIDAY QUOTATIONS 2007
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Christmas is a time when everybody wants his past forgotten and his present remembered. What I don’t like about office Christmas parties is looking for a job the next day.
(Phyllis Diller)

Instead of being a time of unusual behavior, Christmas is perhaps the only time in the year when people can obey their natural impulses and express their true sentiments without feeling self-conscious and, perhaps, foolish.
(Francis C. Farley)

The three stages of a man’s life:
1. He believes in Santa Claus
2. He doesn’t believe in Santa Claus.
3. He is Santa Claus.
(Unattributed)

I will honor Christmas in my heart, and try to keep it all the year.
(Charles Dickens)

Happy, happy Christmas, that can win us back to the delusions of our childhood days, recall to the old man the pleasures of his youth, and transport the traveler back to his own fireside and quiet home!
(Charles Dickens)

When Christmas bells are swinging above the fields of snow,
We hear sweet voices ringing from lands of long ago,
And etched on vacant places
Are half-forgotten faces
Of friends we used to cherish, and loves we used to know.
(Ella Wheeler Wilcox, Christmas Fancies from Poems of Power)

What is Christmas? It is tenderness for the past, courage for the present, hope for the future. It is a fervent wish that every cup may overflow with blessings rich and eternal, and that every path may lead to peace.
(Agnes M. Pharo)

Christmas is not a time nor a season, but a state of mind. To cherish peace and goodwill, to be plenteous in mercy, is to have the real spirit of Christmas.
(Calvin Coolidge)

A lovely thing about Christmas is that it’s compulsory, like a thunderstorm, and we all go through it together.
(Garrison Keillor)

Blessed is the season which engages the whole world in a conspiracy of love.
(Hamilton Wright Mabie)

May this Festival of Lights bring blessings upon you and All Your Loved Ones.
May the Lights of Hanukkah usher in a better world for all humankind.
May Love & Light fill your home and heart at Hanukkah.
May happiness fill your home as you celebrate the Festival of Lights.
(Unattributed)

New Year’s Day is every man’s birthday.
(Charles Lamb)

‘Twas the night before Christmas, when all through the house
Not a creature was stirring-not even a mouse:
The stockings were hung by the chimney with care,
In hopes that St. Nicholas soon would be there.
(Clement C. Moore)

If you want to make peace, you don’t talk to your friends. You talk to your enemies.
(Moshe Dayan)

How many families, whose members have been dispersed and scattered far and wide, in the restless struggles of life, are then reunited, and meet once again in that happy state of companionship and mutual goodwill, which is a source of such pure and unalloyed delight; and one so incompatible with the cares and sorrows of the world, that the religious belief of the most civilized nations, and the rude traditions of the roughest savages, alike number it among the first joys of a future condition of existence, provided for the blessed and happy!
(Charles Dickens)

I wish you a merry Christmas
And a Happy New Year;
A pocket full of money
And a cellar full of beer,
And a great fat pig
To last you all the year.
(Old English Song)

At Christmas I no more desire a rose
Than wish a snow in May’s newfangled mirth;
But like of each thing that in seasons grows.
(William Shakespeare)

"Maybe Christmas," he thought, "doesn’t come from a store. Maybe Christmas… perhaps… means a little bit more."
(Theodor Seuss Geisel, "The Grinch")

The best Christmas trees come very close to exceeding nature.
(Andy Rooney)

Christmas gift suggestions: To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.
(Oren Arnold)

Christmas renews our youth by stirring our wonder. The capacity for wonder has been called our most pregnant human faculty, for in it are born our art, our science, our religion.
(Ralph Sockman)

Which Christmas is the most vivid to me? It’s always the next Christmas.
(Joanne Woodward)

When we recall Christmas past, we usually find that the simplest things – not the great occasions – give off the greatest glow of happiness.
(Bob Hope)

The rooms were very still while the pages were softly turned and the winter sunshine crept in to touch the bright heads and serious faces with a Christmas greeting.
(Louisa May Alcott)

Something about an old-fashioned Christmas is hard to forget.
(Hugh Downs)

Christmas is more than a time of festivities, family and friends;
it is a season of generosity, gladness and gratitude.
(William Arthur Ward)

There was the little boy who approached Santa in a department store with a long list of requests. He wanted a bicycle and a sled, a chemical set, a cowboy suit, a set of trains, a baseball glove and roller skates.
"That’s a pretty long list," Santa said sternly. "I’ll have to check in my book and see if you were a good boy."
"No, no," the youngster said quickly. "Never Mind checking. I’ll just take the roller skates."
(Unattributed)

Let the children have their night of fun and laughter, let the gifts of Father Christmas delight their play. Let us grown-ups share to the full in their unstinted pleasures.
(Sir Winston Churchill)

Christmas isn’t a season. It’s a feeling.
(Edna Ferber)

Calvin: Well. I’ve decided I do believe in Santa Claus,
no matter how preposterous he sounds.
Hobbes: What convinced you?
Calvin: A simple risk analysis. I want presents. Lots of presents.
Why risk not getting them over a matter of belief?
Heck, I’ll believe anything they want.
(Bill Watterson, Calvin and Hobbes)

The joy of brightening other lives, bearing each others’ burdens, easing other’s loads and supplanting empty hearts and lives with generous gifts becomes for us the magic of the Holidays.
(W. C. Jones)

Yes, Virginia, there is a Santa Claus. He exists as certainly as love and generosity and devotion exists, and you know that they abound and give to your life its highest beauty and joy.
(Francis Pharcellus Church, responding to a letter to the New York Sun
in 1897 from 8-year-old Virginia O’Hanlon asking, "is there a Santa Claus")

The holiest of holidays are those
Kept by ourselves in silence and apart;
The secret anniversaries of the heart.
(Henry Wadsworth Longfellow)

Christmas at my house is always at least six or seven times more pleasant than anywhere else. We start drinking early. And while everyone else is seeing only one Santa Claus, we’ll be seeing six or seven.
(W. C. Fields)

A New Year’s resolution is something that goes in one year and out the other.
(Unattributed)

For last year’s words belong to last year’s language
And next year’s words await another voice.
And to make an end is to make a beginning.
(T.S. Eliot, Little Gidding)

Christmas- that magic blanket that wraps itself about us, that something so intangible that it is like a fragrance. It may weave a spell of nostalgia. Christmas may be a day of feasting, or of prayer, but always it will be a day of remembrance- a day in which we think of everything we have ever loved.
(Augusta E. Rundel)

The merry family gatherings- The old, the very young; The strangely lovely way they Harmonize in carols sung. For Christmas is tradition time- Traditions that recall The precious memories down the years, The sameness of them all.
(Helen Lowrie Marshall)

No, Virginia, there is no Santa Claus. But important lessons and a sweet tale that makes glad the heart of childhood live on, at least until our imagination creates something even better.

Your eagerness to know is wonderful! Have you ever scooped up a lost nickel, only to discover that it is a quarter? Santa is like that, a thousand times over. No, there is no Santa outside imagination. But why you were told about him is much better than if he were really real.

Santa is a playful fantasy full of hope and happiness, inviting you down the challenging path to true adulthood. Yes, he embodies good will and generosity and inspires children everywhere to appreciate the difference between Naughty and Nice. But there is so much more that you and your friends are just now glimpsing, hidden behind the tale’s knowing wink.
(Greg Perkins, The Objectivist Center)

Most Texans think Hanukkah is some sort of duck call.
(Richard Lewis)

In the old days, it was not called the Holiday Season; the Christians called it ‘Christmas’ and went to church; the Jews called it ‘Hanukkah’ and went to synagogue; the atheists went to parties and drank. People passing each other on the street would say ‘Merry Christmas!’ or ‘Happy Hanukkah!’ or (to the atheists) ‘Look out for the wall!’
(Dave Barry)

Oh dreidel, dreidel, dreidel,
I made it out of clay;
Oh dreidel, dreidel, dreidel,
Now dreidel I shall play.
(Unattributed)

When I realized that we [Jews] have something better [than Christmas traditions]. We have fire. Think about it. The whole spiel of Hanukkah is lighting the menorah to commemorate the miracle of the lamp oil that lasted for eight days. Little kids like myself were handed matches and told to light the candles. I remember standing mesmerized in front of the flames as my mother and father gave us our nightly presents. It felt so dangerous. And in my book, just like rock beats scissors, danger beats tinsel.
(Barbara Rushkoff)

A three-year-old gave this reaction to her Holiday dinner: "I don’t like the turkey, but I like the bread he ate."
(Unattributed)

As we struggle with shopping lists and invitations, compounded by December’s bad weather, it is good to be reminded that there are people in our lives who are worth this aggravation, and people to whom we are worth the same.
(Donald E. Westlake)

One good thing about Christmas shopping it toughens you for the January sales.
(Grace Kriley)

A Holiday candle is a lovely thing; It makes no noise at all, But softly gives itself away; While quite unselfish, it grows small.
(Eva K. Logue)

Were I a philosopher, I should write a philosophy of toys, showing that nothing else in life need to be taken seriously, and that Christmas Day in the company of children is one of the few occasions on which men become entirely alive.
(Robert Lynd)

Christmas is the keeping-place for memories of our innocence.
(Joan Mills)

One of the most glorious messes in the world is the mess created in the living room on Christmas day. Don’t clean it up too quickly.
(Andy Rooney)

What do you call people who are afraid of Santa Claus? Claustrophobic.
(Unattributed)

What is Christmas? It is tenderness for the past, courage for the present, hope for the future. It is a fervent wish that every cup may overflow with blessings rich and eternal, and that every path may lead to peace.
(Agnes M. Pahro)

The [Kwanzaa] holiday, then will of necessity, be engaged as an ancient and living cultural tradition which reflects the best of African thought and practice in its reaffirmation of the dignity of the human person in community and culture, the well-being of family and community, the integrity of the environment and our kinship with it, and the rich resource and meaning of a people’s culture.
(Dr. Maulana Karenga)

I stopped believing in Santa Claus when I was six. Mother took me to see him in a department store and he asked for my autograph.
(Shirley Temple)

Whatever else be lost among the years, Let us keep Christmas still a shining thing: Whatever doubts assail us, or what fears, Let us hold close one day, remembering Its poignant meaning for the hearts of men. Let us get back our childlike faith again.
(Grace Noll Crowell)

The one thing women don’t want to find in their stockings on Christmas morning is their husband.
(Joan Rivers)

I once bought my kids a set of batteries for Christmas
with a note on it saying, toys not included.
(Bernard Manning)

Christmas is not a time nor a season, but a state of mind. To cherish peace and goodwill, to be plenteous in mercy, is to have the real spirit of Christmas.
(Calvin Coolidge)

And in our world of plenty
We can spread a smile of joy
Throw your arms around the world
At Christmastime.
(Bob Geldof & Midge Ure)

And So This Is Christmas;
And What Have We Done?
Another Year Over;
A New One Just Begun;
And So Happy Christmas;
I Hope You Have Fun;
The Near And The Dear Ones;
The Old And The Young.
(John Lennon)

So stick up ivy and the bays, and then restore the heathen ways, green will remind you of the Spring, though this great day denies the thing, and mortifies the earth, and all, but your wild revels, and loose hall.
(Henry Vaughan)

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More quotes at:
http://www.DialogueProject.net
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Nightingale’s classic, The Strangest Secret, earned the first Gold Record for the spoken word, with sales exceeding 1 million copies. Nightingale, known as the “dean of personal development,” reveals how he discovered and lived the secret to success. For the first time, Earl Nightingale’s famous words written in 1957 are presented in a beautifully designed gift book with a CD of his original recording. This inspirational message is as timely today as it was when first written. The book and …

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About Author

Mike Garibaldi Frick is the social artist behind the nationally touring public art project, Dialogue. Dialogue consists of nine large screens covered with inspiring quotes. More quotations (on subjects such as life, wisdom, community, love and happiness) and information on this inspiring public art installation can be found at:
http://www.DialogueBook.com

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